In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Hello, Wifi calling on my iPhone 11 drops constantly causing me to miss or drop calls. I have gone through all the trouble shooting I can find online and none of it seems to help. The phone will say it has wifi calling enabled and then drop it for no...
i have new contracts - it's must be switched today,(but i didn't have new box yet ) my old contract ends 29 November -- but today my network does not work -- WHY virgin switched of my old contract????
I renewed my Virgin Media contract last December, keeping the same contract as I had previously. This contract included a mobile phone connection. Since upgrading I have had no mobile connection. Checking my contract part of the monthly subscription ...
How do I find out how much I still owe for my mobile? I’m sure my 36 month contract is up soon. Thanks in advance
UnbelievableSo we get transferred now to O2. Now I can't get into O2 because it tells me that my account is not activated. Really sick of this . Now I'm out of contract with all mobiles I will join BT. It's ridiculous no one wants to answer phones ,n...
Hi., like many people before me,Ive lost my Credit Agreement Details and all other informatoin on two phones i have from Virgin. Can anybody help?
Received a letter saying I would switch from Virgin to O2 on or after 26th October.This date has come and passed and I still haven’t switched. I have had not any follow up texts or emails to say what is happening.Please can someone from Virgin/O2 lo...
Had an email saying my request to leave virgin was approved even though i didn't ask for this. Now i cannot make or receive calls or texts. Any idea what has happened Virgin?
Can anyone from Virgin assist with an O2 billing issue (post merger) ?
My phone contract has recently ended and i'm on a 30 day rolling contract currently. I'm looking to purchase the Samsung Galaxy s22 and was wondering if i could put my current Samsung S10 sim card straight into the S22 with no problem.
