In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Hi as per title don't believe wifi calling is working on either of our phones since move to O2. Have it switched on on the phones and if l look on myO2 it also says it is switched on but.... connection keeps breaking up. As the O2 signal in our area...
Hi, hoping I get can some advise regarding upgrading.Currently 18 months into a 36 month contract, originally taken out with Virgin Media but now have airtime billed through O2 and the handset loan through Virgin Media.I'd like to upgrade as previous...
Last week I was supposed to be being moved from Virgin Mobile to O2. As from Wednesday 22nd November whichever number I tried to phone I was told "All calls are barred to this number". I reported the errors on Wednesday, Thursday, Friday and Saturday...
Hi I wonder if anyone can help?I tried selling my old phone that I for from virgin and when I did it was denied as it was blacklisted.I called virgin and even done online message help chat and there just sending me back and forward to different peopl...
Hi, was wondering if someone could please help/make contact with me. I ordered the IPhone 14 Plus with Apple watch last Thursday (15th june) - Good deal. Only to stay at home all day Friday waiting for a package that was never going to be delivered. ...
Ever since I have been merged with O2 I have been getting calls offering me free gifts to change/upgrade my mobile.I have checked the number and it shows up as a scam +441618261103 in Manchester
I applied for a plan with Virgin Plus last week and two days later I needed to leave Canada for some reason. So I told Virgin service in Live Chat that I wanted to just cancel my account before activating it, and the specialist said that I just don't...
So angry with virgin media. Would not touch them with a barge pole !!
Cannot get past the bot on webchat so hoping for better luck this way.Recently received numerous threatening letters from BW Legal for an apparent outstanding debt of £30 to Virgin Media, which I have no knowledge of. Now being threatened with court...
I purchased the "Same As Home" for US travel on Monday, 20/11(@ $13cad/d). Received my "Welcome to USA" text when I arrived in the US. Unable to make or receive calls since then; however, texts are totally fine. Tried accessing my account through "My...
