In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
I am not able to call or send texts from my mobile. When I call 789 I immediately have an automated message saying ‘calls to this number cannot be connected at this time’. I have followed the guidance from the webpages and rebooted my mobile but stil...
Hi guys, I'm having to change my VM Sim to an o2. I just received my new PAC Code because the one I'd previously received ran out on 31/3/23. I've put my o2 sim in, but have a new number! I was told that I would be able to keep my old number. What do...
