In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Going insane here trying to log into my account to find out details of my Credit agreement with this company. The only thing I can still log into is the community website. Can anyone help me here?
I have a Virgin Mobile phone and account, set up over 20 years ago and still in use. The subscription is paid by monthly Direct Debit. But I cannot access the account details online. There appear to be two problems....When I first signed up and re...
Hi there,My wife is upgrading to a new phone that has 5G capability. Her orginal phone, bought in 2017, only supported 4G but used a VM SIM card that was marked '5G Ready'. Since the switch over to O2 is it necessary to get an O2 SIM card to access a...
HiI am trying to contact Birmingham support services, does anyone have their email address and postal addressThanks
Hi all, next week I am changing my phone( android to android) but keeping same number, will I still get VM e mails or do I need to do anything? Thanks
I was sent a MIFI device when I setup my account with Virgin. I haven’t used it for a couple of months but unfortunately my virgin broadband is down today and so I needed to use it again. Now it’s got internet connectivity. I phoned virgin who say it...
What a wonderful experience this is..... yeah rightThere was this switch that was announced, ok fine, they are moving to O2. The bill remain the same.. ok excellent.. now that the switch has happened, o2 are now chasing me to pay them separately!!Whe...
Hello,I've seen similar posts, but not identical, so I'm hoping for some help as to explain how this happened and how Virgin can help to resolve it as soon as possible.I am a long-term Virgin Media customer, when they signed me up for my package, the...
Ive tried contacting and kept getting pushed to 02. I need a new pin in order to view my handset loan agreement which still remains with virgin . kind regardsnaomi
Hi,I'm posting this for my 87yr old mum.She's got Virgin TV and landline. She also has a mobile which was taken out with Virgin, but now I understand is with O2. She's now been bought a new phone with another provider and just wants to cancel her ol...
