In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Has anyone been migrated over to o2 plan and billing yet as I've still not heard anything yet and everything is still virgin mobile
So I was sold the “roam like home” in my package. It doesn’t work at all.your service is awefull I am so done with virgin mobile, I’m now overseas with a phone that was supposed to work without a phone that doesn’t have roaming charges. I am passing ...
Hello,I'm visiting family in the Isle of Man but my phone won't allow me to make calls, texts etc. It is stuck on 'emergency calls only.I've previously used my virgin mobile here without any trouble by using the sim tools app... but that has disappea...
Hello,I’ve been abroad in EU for the past week and since arriving I’ve had no signal or data (except the very rare occasion that lasts around 10 seconds). My partner is with me and he is also uses Virgin Mobile, except he’s had constant signal and 4G...
Back in Guernsey and no service again. Made sure roaming is on, no cap, checked all up to date, restarted phone. Still nothing. When will this be sorted? And what can I do in the meantime?
Hi, I am not able to receive any text mesaages. I am in Mta and international roaming is on. The data services and call services are working.Can you provide steps how to resolve the issue? CheersB
Hello,I have an iPhone 12 Pro Max on Virgin Mobile however the speeds are absolutely horrendous since the switch from the Vodafone network to the O2 network. The speeds from the 4G connection range are 1mbps on a good day. I’ve already tried steps to...
I am at my absolute end of my tether with virgin media and their appalling customer service. For someone who has been with virgin media, ever since having my first phone I cannot believe how they treat their existing customers.I was phoned by virgin,...
Hi just moved my old Lebara number to virgin today seen that wifi calling was not on so rang up virgin to activate it they said it was now turned on but still no option for wifi calling
I purchased a new oppo phone and did not realize that I could alter the size of my sim card. Virgin sent me a new sim and the grandchild informed me how to rrsize it, doh. This card did not work, so we resized the old card, which worked, yay. Will th...
