ZTE Kis

[broksonic]

I have ordered the ZTE kis for my daughter on wed August 1st. I could choice when I wanted it delivered, which is this Monday 6th August. There was supposed to be sending me an email to say that it was on its way and when they are taking Money out of my account. I doubt very much that it will arrive on monday now as there is no post on a sunday.  I asked for it to arrive on the monday because it's my Daughters Birhday.

I have tried to phone 789 but there are no options for orders

[bandit2329]

Hi i ordered mine new phone on friday they deliverd it on saturday before 2.00 pm . but i did get email with tracking number . Try this phone 789 select i want to leave or are unhappy should get you a uk call centre they should be able to check your order or a least help with who to contact.

[broksonic]

I did manage to get through but they told me that because I ordered it online that they couldn't help.

[broksonic]

This is the email they sent and haven't sent me another since

Dear  *************,

Thanks for your order! It's just arrived and we thought we'd drop you an email to let you know what's going to happen next.

First of all, here's what you ordered:

Description

Item Price

Quantity

Item Total

ZTE Kis

Price includes £10 airtime, plus an extra 300 free texts just to say hello with the Addict Tariff.

£59.99

1

£59.99

Sub total:

£59.99

Postage:

£7.99

Order total(including vat):

£67.98

All present and correct? If not, give our team a call on 0800 952 2227 and we'll be happy to change your order for you. If you want to get in touch with us for any other questions or help, just call 0845 6000789 or dial 789 from your Virgin Mobile to chat with us about it.

So, what now?
Well, your order's being processed and we'll be keeping in touch to let you know what's happening.

First we'll email you to let you know when we've taken payment for your order, what your order number is and where, when and how your Virgin Mobile goodies will arrive. Then we'll drop you another email when we've sent it on its way, so you know it's coming.

Now for the legal bits.
We promise to let you know if there have been any mistakes with the pricing in your order. Also, if we think there's been any fraud or foul play we'll have to cancel your order, but we'll let you know if we're going to do that.

Glad we got that sorted! We hope you'll love your shiny new Virgin Mobile stuff and if you have any questions or need any help at all, just give us a call on 0845 6000789 or 789 from your Virgin Mobile. We're always happy to help!

The Virgin Mobile team.

Dear  *************,

Thanks for your order! It's just arrived and we thought we'd drop you an email to let you know what's going to happen next.

First of all, here's what you ordered:

Description

Item Price

Quantity

Item Total

ZTE Kis

Price includes £10 airtime, plus an extra 300 free texts just to say hello with the Addict Tariff.

£59.99

1

£59.99

Sub total:

£59.99

Postage:

£7.99

Order total(including vat):

£67.98

All present and correct? If not, give our team a call on 0800 952 2227 and we'll be happy to change your order for you. If you want to get in touch with us for any other questions or help, just call 0845 6000789 or dial 789 from your Virgin Mobile to chat with us about it.

So, what now?
Well, your order's being processed and we'll be keeping in touch to let you know what's happening.

First we'll email you to let you know when we've taken payment for your order, what your order number is and where, when and how your Virgin Mobile goodies will arrive. Then we'll drop you another email when we've sent it on its way, so you know it's coming.

Now for the legal bits.
We promise to let you know if there have been any mistakes with the pricing in your order. Also, if we think there's been any fraud or foul play we'll have to cancel your order, but we'll let you know if we're going to do that.

Glad we got that sorted! We hope you'll love your shiny new Virgin Mobile stuff and if you have any questions or need any help at all, just give us a call on 0845 6000789 or 789 from your Virgin Mobile. We're always happy to help!

The Virgin Mobile team.

[broksonic]

If the phone is supposed to be coming tomorow then i'd of thought i would of had a tracking email.  Still they haven't taken any money out of my account

[Krystal_E]

Hi broksonic,

If you haven't received any emails following this then the order hasn't been processed. You can call the numbers in that email to get a phone ordered for you (if you haven't received any emails since your last post).

Many thanks.

[broksonic]

Thank you

[broksonic]

It did phone them and was told if i got the email it was being processed . I still have not had any other emails and it's a week now since I ordered the phone.

[bandit2329]

Hi ring them again no email no phone on the way ask whats happened to order.

[broksonic]

I have given up ever receiving this phone.I guess they don't want my money