on 06-12-2013 23:20
Tonight, all of a sudden I cannot connect to the server to check my emails. I have rebooted my phone, checked to see if it is a wifi problem but it is not. It is also not a broadband problem. I have tried getting into my emails with and without wifi enabled to no avail. I am able to send emails via my phone but unable to receive them for some reason. No settings have been changed by me at all. I can receive emails via Windows Mail and via the Virgin website, but just cannot access them through my phone.
Has anyone any ideas why I suddenly cannot receive my emails via my phone?
on 09-12-2013 12:35
Let's get this all sorted for you
The best option here is to delete and re-add the email.
Through a Galaxy Ace, it isn't possible to delete and re-add the email. This would need to be done through a factory reset.
Before doing this, I would advise using Samsung Kies to back up the phone.
Let me know how you get on.