New mobile with £10 included in price?

[loopylinda]

Hi'ya everyone!  Iv'e just bought a mobile from the Virgin Website with supposedly £10 worth of airtime included in the purchase price.  Maybe it's just me not understanding something but can anyone tell me where this credit has gone to as when I tried to make a call I got a message saying that I had no credit! 

[lostboybinns · Accepted solution]

Same propblem. Theres a bug with the payg system.....I topeed up £10 manually and then rang them and they added £10 so my credit is now £20 with free internet so hoping not to have to add credit again this year ;-)

[loopylinda]

Hey, can't thank you enough lostboybinns!  I was tearing my hair out going round and round the 'options' with the customer service team not being very helpfull at all!  It took a top-up of £5 and an almost hour long call for my £10 to be added.  Thanks again! 

[lostboybinns]

No problem