on 27-01-2013 20:39
How do I know if my phone is locked to Virgin Mobile. Following comments on this board I tried an orange sim. The phone asks for a pin which I assumed is The sim pin then it asks for and SP code what is this
on 27-01-2013 21:21
You could try using Google every now and then
on 30-01-2013 09:28
The handset needs to be unlocked by the carrier who issued the phone in the first place.
If you purchased the phone from us, please call 789 and our team willl be happy to issue an unlock code for you. There's a £15.32 charge for this.
on 31-01-2013 20:59
you make it sound so easy after 2 calls i finally think if have got an unlock code ordered, im told it could take anything from 7 to 30 days to be delivered why is this?.
it would have been easier to do this with an email or maybe a page on the web site i can almost recite the imei code i have repeated it so many times
01-02-2013 10:24 - edited 01-02-2013 10:24
I hope I can clarify this for you. It's typically up to 7 days as the unlock codes and instructions are sent by letter.
The only time it will be over this (up to 30 days) is if we're unable to source the unlock codes and need to go to the manufacturer to obtain them, but this is typically not the case.
On the plus side, if you ever lose your phone, you'll know the IMEI to block it instantly