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Fresh as a Daisy
scunner9
Posts: 4
Registered: ‎10-11-2011

Moto G connection to Virgin Webmail

Just bought a Motorola Moto G from Tesco with their SIM.. Initially I got  connection to my blueyonder email account but now continually says 'could not connect to server'. I am using the correct sign on and getting Internet connection through the wireless router. Any help would be appreciated!

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Rita-B
Posts: 1,420
Registered: ‎14-05-2013

Re: Moto G connection to Virgin Webmail

Hi scunner9,

 

Let's get this sorted for you :smileyhappy:

I would firstly check you can access the email through web mail with the exact password then delete account which you have set and recreate it again.

 

To set up a personal email account on your device: 
 
1. Press Start (left softkey) and then select Messaging.
or Press the Message/Display Off key ( ).
2. Select Outlook E-mail.
3. Press Menu (right softkey).
4. Select Options.
5. Select New Account.
In the screen that appears:
Enter your name as you want it to appear to people 
who receive email from you.
Enter your email address, including “@” and the 
part after it.
6.Select the Attempt to obtain e-mail settings from the 
Internet check box.
7. Press Next (right softkey).
8. Wait while your device downloads the settings. When 
the settings have been downloaded, a screen appears 
telling you that the settings have been downloaded 
successfully. For example, this screen appears for Yahoo! 
email accounts:
9. Press Next (right softkey).
10. In the screen that appears:
Enter your email account login.
Enter your email account password.
If you want your device to save your password, 
select the Save password check box.
11. Press Next (right softkey).
12. Press Next (right softkey) again.
13. Press Next (right softkey) again.
14. In the screen that appears:
Select the number of days’ worth of email you want 
to receive on your device from this account. Scroll 
left and right using your device’s navigation key to 
make the selection.
Select the initial size of email you want to receive on 
your device from this account. Scroll left and right 
using your device’s navigation key to make the 
selection.
15. Press Next (right softkey).
16. Select how often you want your device to check for 
messages automatically. Scroll left and right using your 
device’s navigation key to make the selection.
17. Press Finish (right softkey).
 
This should set the email up :smileyhappy:
Let me know how it goes  :smileyhappy:
 
 
 

Rita B
Help & Support Forum Team

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Fresh as a Daisy
scunner9
Posts: 4
Registered: ‎10-11-2011

Re: Moto G connection to Virgin Webmail

Hi Rita B

 

Thanks for getting back to me.

 

After fiddling around with the settings (and copying settings on my Samsung Tablet) I seem to have got my In box sorted by moving to IMAP from POP3 and changing the port. My sent items on both devices are erratic and when I sent a test message from my Moto G it only shows in its sent items. Not on my PC or the Tab or Webmail.

 

Bit reluctant to try your suggestions in case I lose the Inbox messages but will proceed if you still advise it. Bit confused about step 1 though. Whereabout and on which device should I do this and other actions?

 

Ta!

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Forum Team
Rita-B
Posts: 1,420
Registered: ‎14-05-2013

Re: Moto G connection to Virgin Webmail

Hi scunner9,

 

Thank you for getting back to me. The steps i have given is for the Moto G phone. If your okay with the way you have set it up, i would advise keep it that way :smileyhappy:

 

However, if you call our technical team on 789 (any Virgin Mobile Phone) or 150 (Virgin Land line) or 0845 6000 789 (from any other Landline) open between 8am-8pm Mon-Sun so we can look in to this further for you.

 

Let me know how you get on :smileyhappy:

 

 


Rita B
Help & Support Forum Team

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