on 25-07-2012 17:18
Hi I don't know if some one on the virgin media team can pick this up. Basically samsung kies is a piece of software that samsung galaxy s 2 and others use to connect there mobile phone to the computer to transfer files between them. the problem is my samsung galaxy 2 is not being recognised by my computer so I rang samsung tech support and they have just got back to me he said its a known fault when u download the software on a virgin media broadband connection as I have not heard the problem happening with any other provider of broadband if some one could help it would be great thanks hopefully we can get it sorted.
Answered! Go to Answer
on 27-07-2012 10:14
on 30-07-2012 17:39
Hi you are right the program does not see the phone but mine installs device drive and i can see storage on sd card in my computer. what are you trying to do will your phone ie update or add ringtones.
on 30-07-2012 19:55
Hi update got the program to reconize s2 plug phone in pc use mass storage opition to connect to pc go to my computer. See if its there then start kies it found my phone. Tried this few time's still working give it a try .
on 31-07-2012 16:31
Very weird guys,
If its possible just to try on a different connection bandit2329 just to make sure coincidentally there's a seperate issue I would be extremely grateful.
If this turns out to be a problem with the phone/virgin media broadband please post back and I'll speak to our Media side and handset testing as appropriate (and will collect examples at that stage if needed).
Many thanks for your continued time and patience.
on 31-07-2012 16:54
Hi just took it to McDonald's and used there free wifi and tried it there and still it do'snt work! So as far as I'm concerned the phone is not fit for purpose!