08-02-2011 16:14 - edited 08-02-2011 16:15
Got my phone today and had the exact same problem.
I called up the support team was told I would have to exchange the phone despite me saying that all I needed was this pin. I was then put through to an English guy who knew exactly what the problem was the moment I said it was a HTC. Got the pin in less than a minute.
Phone works perfectly now. Whoever that guy was, he was awesome!
on 09-02-2011 09:49
Hi - as I breifly mentioned in the Wildfire Froyo thread I also had a 'locked Network' when I bought my Wildfire on the 7th Feb 2011. I was lucky I guess and got through to the right CS person (a girl call Jo) all sorted in a couple of minutes.
As this is a known issue it's a shame VM don't address properly it so that others don't have the same frustration with their new phone...
on 16-02-2011 16:45
Same here. 15 minute wait for english technical person, the only thing I needed was the IMEI number and it seems to be unlocked. Not sure if the charger is working though :-( . He told me they were supplied locked by HTC.
on 16-02-2011 18:01
Glad to hear you got 'unlocked' - it would be nice if Virgin acknowleded this issue!
What issues are you having with you charger? - might be best to start a new thread...
on 28-02-2011 10:47
Got new phone yesterday as part of the "get PAYG customers onto a contract deal" (quite a decent offer TBH). Shocked to find this is a known issue that has existed since July 2010! If it needed a new sim, then supply with one or at least check how long the customer's PAYG sim has been used for.
Will be speaking to customer services again today to get it sorted, at first the customer services rep tried to tell my wife that unlocking the phone would cost us! Not likely my friend.
Come on Virgin Mobile - get a grip, this problem should have been eradicated ages ago.
Will let you know how it goes....
on 22-03-2011 22:37
I just got mine this afternoon and exactly the same issue.
I will try and call virgin tomorrow before 6 and hope they can help. In the meantime, does anyone think that just entering the IMEI number will work?!
This is so annoying!
on 23-03-2011 08:44
Entering the IMEI number would not work unfortunately, it is an 8 digit unlocking code that needs to be entered and can only be obtained through the technical team.
on 23-03-2011 09:08
You may also be able to log into your account online and email the team through the 'contact us' option at the bottom of the page, then supply your IMEI number and a brief description of the issue and someone will be able to call/email you back with the codes.
You must log into your account online first for an secure email to be sent.
Hope this helps
on 01-04-2011 18:45
Guess what! My new HTC Wildfire reported the same issue.
When I finally spoke to Customer Services (after the first guy put me on hold for 14 mins before I dropped the call) he said in an authorative way that I needed a new SIM (an upgrade from 32K to 64K). He knew it was an HTC before I told him.
So he ordered one that will take about 3 days to arrive but the act of ordering the new SIM 'terminates' the old one! No mobile for 3 days! Why not terminate the old SIM once the new SIM is in a phone and 'connects' to the network?
I dug out an old phone and shoved a PAYG sim in it so that I at least have a mobile for emergency contact.
Reading through the posts on this thread, have I been misled? Did I really need a new SIM? (I've been on VM for at least 7 years) Or would an unlock code have been sufficient?
Disgruntled of Tunbridge Wells.