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One to Watch
ClaireTed
Posts: 11
Registered: ‎04-10-2011

Can't make / receive calls or messages

What on earth have I done to my Samsung Galaxy Ace?  I can't receive or make calls or send or receive texts, even when I have a good signal.

 

I've checked the message centre number and it's correct.

 

No problem connecting to the net with or without wireless network.

 

Help!

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One to Watch
ClaireTed
Posts: 11
Registered: ‎04-10-2011

Re: Can't make / receive calls or messages

Quick update.  Just got my son to look at it and he's got it to make and receive calls.

 

Still doesn't send or receive messages, though.

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Super-Solver
Trickiejohn
Posts: 2,962
Registered: ‎27-02-2011

Re: Can't make / receive calls or messages

Get your son to switch off packet data for the texts to work
If it still fails look on the mobile website and send the settings to you phone :smileyhappy:


From Sunny Glasgow
if you want to say thanks click 'kudos' and if this has answered your question click 'helpful answer'
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One to Watch
ClaireTed
Posts: 11
Registered: ‎04-10-2011

Re: Can't make / receive calls or messages

I'd already tried that.  All it meant was that I couldn't use the internet.  Message sending and receiving still failed. 

 

I've read the sticky at the top of this forum about the problem with text messages.  On another forum I read that there was a firmware update I could get through Kies.

 

I've downloaded Kies and connected my phone - to be told by Kies that "This version of the device cannot be updated".

 

So I am still left with no messaging facility.

 

 

 

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Super-Solver
Trickiejohn
Posts: 2,962
Registered: ‎27-02-2011

Re: Can't make / receive calls or messages

Factory reset the phone then


From Sunny Glasgow
if you want to say thanks click 'kudos' and if this has answered your question click 'helpful answer'
Please use plain text.
One to Watch
ClaireTed
Posts: 11
Registered: ‎04-10-2011

Re: Can't make / receive calls or messages

Done that.  Still doesn't work.

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Super-Solver
Trickiejohn
Posts: 2,962
Registered: ‎27-02-2011

Re: Can't make / receive calls or messages

ok in the dialer type *#*#4636#*#*

Choose phone information

go down to: SMSc tap refresh

The number should be +447958879890, delete it and readd you must include the +

then press the back button, switch the phone off and back on try again :smileyhappy:


From Sunny Glasgow
if you want to say thanks click 'kudos' and if this has answered your question click 'helpful answer'
Please use plain text.
One to Watch
ClaireTed
Posts: 11
Registered: ‎04-10-2011

Re: Can't make / receive calls or messages

I've done that, but once I've switched the phone off and on again, when I check the number, it's not +447958879890 and, not surpisingly, messages fail.

 

So I'm trying again, and have got as far as inputting the number into the box next to SMSC - the cursor is still flashing in the box.  Should I do something else before pressing the back button?

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One to Watch
ClaireTed
Posts: 11
Registered: ‎04-10-2011

Re: Can't make / receive calls or messages

Aha!  Got to message centre number by using Message list > Settings > Message centre, deleted the number and re-entered the number above, including the +.

 

Now works, though only with packet data turned off.

 

Got there in the end.  Ta very much.

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Super-Solver
Trickiejohn
Posts: 2,962
Registered: ‎27-02-2011

Re: Can't make / receive calls or messages

The update won't be long now :smileyhappy:


From Sunny Glasgow
if you want to say thanks click 'kudos' and if this has answered your question click 'helpful answer'
Please use plain text.