on 04-03-2012 09:17
After topping up, just tried to add the data bundle as featured on this page:
Sending an SMS of "BUY 1GB DATA" yielded response of: "Sorry, but that isn't something we offer. To take a look at what's available, just visit virgin.com/mobile".
Then ringing 789 and going to the bundles menu revealed no data bundles at all, and all the ones available on this line are completely different to the ones advertised on the website.
Very disappointed, as I would've used another network had I known that this data bundle doesn't exist. Seems like misleading advertising to me.
on 05-03-2012 17:16
on 06-03-2012 10:38
Thanks for the advice, but I'm already on the Addict tariff (just checked)... although nothing on the bundle webpage mentions the necessity for being on this tariff anyway.
on 06-03-2012 16:08
on 07-03-2012 11:12
No, I did email them with my issue, they emailed me back on Monday morning asking for my number - I responded same day, but have heard nothing since.
on 09-03-2012 00:25
09-03-2012 08:31 - edited 09-03-2012 08:46
Cheers, but my opinion is that it should "just work" especially as clearly advertised on the website that you just have to top up and text something to get the bundle.
I emailed because I don't see why I should be out two bob for Virgin Mobile's fault, and they might not even fix it after calling anyway.
Did expect a reply quicker than 3 days to be honest.
on 09-03-2012 09:34
on 10-03-2012 14:19
Here are the local and freephone numbers for Virgin Mobile, the freephone is free from any landline.
Local number: 01225 895555
Freephone: 0800 1839146
on 12-03-2012 07:56
Just thought I'd mention that I received no response to my e-mail enquiry last Monday, and it's been a week now.
Thanks for the numbers (not sure why I didn't think of looking on Saynoto0870 for them!), but just now I have forwarded my e-mail to Neil Berkett, so hopefully I'll be getting a response very soon.