In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
I do not remember what the security question was so cannot provide an answer. However, despite requesting the reset link via email umpteen times, it's not arriving in my inbox or spam folders. I went through the torturous chat system twice yesterday ...
Today is supposed to be my switchover day. Got a welcome text and the link to the app but the app isn't loading (swirling circle). Also got a text to log into MyO2 from a pc, laptop or tablet to change my password but I get an error -"It looks like...
So we had the message to say switchover failed on all 4 mobiles we have, all left on all in the UK yet not one of them moved over to o2. I hope this is not a sign of crap service to come
I am trying to log into my online account for the first time since set up, it's refusing to let me in as I haven't verified my email...but it has not sent a verification email. I have checked my spam folder, requested new verification email, tried an...
my phone is currently unable to recieve text messages, either as OTPs or from my contacts. I've tried turning the phone on and off, and connecting to different networks but nothing has worked yet.
I have ordered a Sim opened a virgin mobile account. It won't let me log in as i have to verify my email. I have not received that email and its not in my spam or junk. I have asked for it to sent many times and nothing happening?I have received my o...
Going on holiday to the USA and wondered can I get a package for this please? Thanks
Hello. I've arrived back at Virgin mobile after a few successful years at Plusnet. I ported my number to virgin but have a problem:-The standard apn settings set up do not work with my Oneplus 7t. I had no data connection and limited sms availability...
Hi, I have a problem when using the 4g Data in my virgin phone. I cannot access some websites due to an SSL error. The sites are generally related with alcohol (laithwaites, cellartracker...).My phone is an Android and the time zone is correct and I ...
Hi, my phone is currently unable to recieve text messages, either as OTPs or from my contacts. I've tried turning the phone on and off, and connecting to different networks but nothing has worked yet.
