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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
  • 366 Views
  • 0 replies
  • 0 kudos

Reset mobile account password issues

Hi I am having a issue trying to reset my mobile account password which I have forgotten.  I verify my number then get to a security question screen which has no question so doesn't jog my memory. I then hit the link to be sent a email link bit this ...

John_xm by Joining in
  • 212 Views
  • 3 replies
  • 0 kudos

Forgot password

Asked for a password reset and was told Financial customer has placed Hard Lock on the account. Help!

Mik999 by Joining in
  • 167 Views
  • 2 replies
  • 0 kudos

No ring tone ringing BT land lines

When ringing a BT land line ,from 2G phones, you get no ring tone BUT if you ring a Virgin land line you do. I think this is mast dependent .

edam by Joining in
  • 1227 Views
  • 22 replies
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Call forwarding

Will call forwarding be available after the O2 switch.That would be very helpful 

edam by Joining in
  • 332 Views
  • 4 replies
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Resolved! Confusion after attempt to switch to O2

My switch-over from VM to O2 has got into a right mess.  I was given a switch date last week and followed the instructions.  I then started getting messages from O2 and was given details of the MyO2 web site and saw that the financials have been swit...

brianhu by Tuning in
  • 1363 Views
  • 5 replies
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Calls are not being connected - Unable to call 789

Hi, I have paid my outstanding balance yesterday afternoon, and am still getting the message to say that calls to this number are not being connected and to call 789, even when calling 789. Texts also fail, but data connection is fine.Since I'm not a...

Virgin Mobile Migration to 02

Just switched from virgin mobile to 02 after the migration of the two. Everything seems ok I can receive and send calls and I can send messages however I can’t receive any messages. Because of this I can’t get into certain parts of my new 02 account....

nastor5 by Joining in
  • 205 Views
  • 1 replies
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Appalled

Ok so I know we are porting VM numbers to o2 and I have received a letter telling me i shall receive log in details etc, I cannot tell you the date of this letter as for some reason VM do not date them.What is angering me right now is the attempt by ...

m00g by Superfast
  • 492 Views
  • 6 replies
  • 0 kudos