In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
I am trying to log on to my virgin mobile freestyle contract but I do not have any emails with a security key in, please can you help as I am not getting a response from the virtual assistant. Many thanks.
So my teenage son is abroad with roaming switched on, in his device, but not functioning.Logging into my virgin mobile account , which his SIM is under, roaming is switched off and I can't change that because of the message"This action cannot be carr...
I purchased a new sim for my daughter. I am unable to log in to my online account I just keep going to a message saying I need to verify my email address and that an email has been sent. I have not received the email and I have checked all folders ( ...
I need help from someone at Virgin Media (community team can you please help?).I wrote to virgin about my deteriorating health and disability, and their response was shockingly bad. I then raised a complaint and was sent a standard letter that did no...
There are now several posts on here about this scam which has happened to me in the last week. I received a Yodel delivery of an iphone 14 pro max along with an Apple Watch. the delivery itself is completely legit and all in my name. There is no acco...
I have received messages on my phone, but cannot send any? Please helpi am currently in Kenya
My phone won’t allow me to make calls even though I have unlimited calls. It cuts out and says I don’t have enough credit to make calls but I literally have unlimited.
Hi, I’m having the same issue being abroad and unsure of the pin for my voicemail. Please could you pm to resolve? Thanks
HelloI have just changed my package was also on a virgin mobile plan but have now got moved onto a new o2 sim plan and sim is in the post currently. I want to also port my number, that should be happening but may phone o2 to confirm.I have a few ques...
My mobile signal is missing for 2 days... It's showing full bars, but is not 4g or 5g and I can't even make calls
