In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
I have reported my phone being stolen abroad and provided all details. I had confirmation that phone/SIM was blocked.Insurer says IMEI is still not blacklisted, VM told me on the phone they were having trouble blacklisting, due to the O2 migration. ...
I am getting calls from Virgin media I don't know if these calls are genuine the person from VM asks for my partner who is the account holder, my partner is currently in hospital I get these calls on my mobile number of which I am not with VM as...
I placed an order for next day delivery of a phone and sim yesterday morning and have just seen on my account that the order has been cancelled. I completed the various checks and sign up steps that I was given and still my order has been cancelled w...
How do I cancel a parked order? I’ve tried calling several times? ref 100001788888558
I cannot make calls to my landline and already had a engineer looked at it but still the same
Helloi am trying to get some formal traction on a FRAUD issue raised to you 6 months ago now for my Father Phillip Gumerymy father had 2 contracts taken out without his knowledge for devices that never arrived.i have made repeated inquiries (latest r...
Like many others it seems, I am stuck without voicemail as I do not have (or do not remember) setting up a PIN. Calls to 789 cannot be made from abroad and I cannot request new pin online. What can I do?
I’m looking to pay off my iPad and iPhone early because, quite frankly, with the changeover I don’t know where I am. The iPad has a sim and both seem to be on O2 now. How do I go about checking the remaining balance on both devices and paying them of...
Got a new O2 SIM and I thought that the old Virgin SIM had been deactivated as it wasn't showing the network name on the home screen. I swapped the SIMs over and the new SIM is only doing outgoing calls. Popped the old SIM into the second SIM slot an...
Virgin tried to phone shame me into buying a new phone, O2 told me there's no need and a local phone mast is down. Who do I believe?Been without a working mobile for a week now, coinciding with Virgin's forced migration to O2.Spent hours and hours on...
