In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Received an email yesterday saying my contract had been cancelled even though I did not request it too and as of this morning my service has been cut off. Contacted virgin via the online chat and was told my number was not transferred to o2 successfu...
My sisters mobile services appear to have been deactivated. Part of the issue would appear to be that the account is still showing as under our deceased father's email address. The monthly bill has continued to be paid even though our father passed a...
I received an email from Racel Barrass telling me that the min term on my airtime contract had expired and suggesting an alternative VM airtime plan. Since the alternative was the same as my existing plan (unlimited, unlimited, 3GB) but at a cheaper ...
Hi all,In my case I had few letters from Virgin saying that I was supposed to switch to O2 on October 22nd.On that day the switch didn't happen, maybe because I was abroad for few hours?I do not know.What's happens now?Virgin will try to push the swi...
We took on a virgin contract in June this year for my daughter and I believe we have a split port. She is able to make calls but unable to receive calls and texts and has been unable to do so since the start of the contract.We have been in contact wi...
Hi I’ve received an email saying my contract has been cancelled I’m unable to make calls or send texts my data has been stopped too, I know I was supposed to be switching to 02 but this is ridiculous I can’t use my phone and I never cancelled my cont...
Hi on Friday the 27th I received a letter from virgin mobile addressed to my mum the letter then starts dear sir/madam and says that they have been unable to contact her regarding an outstanding balance on her virgin mobile account of £59.90 my mum ...
Hi,I had a message the other day that my mobile was moving to O2, the following day.This evening I had a message from O2 to say my spending cap had been reached.I logged into my O2 account......but it says I have no services registered.Does the fact ...
Now that 02 and Virgin are merged I was offered an upgrade in August with 02. I am now paying for two contracts with Virgin refusing to cancel contract, I assumed as companies are merged that this would obviously refer to an upgrade for my Virgin...
Not sure where to go with this one. We have 2 contracts with Virgin and both numbers seem to have been deactivated yesterday. I have called through to the customer service team several times now and been given conflicting information on each occasion...
