on 08-03-2013 09:15
on 08-03-2013 09:27
We’re still working hard to resolve the network issues customers have been seeing, where customers are getting intermittent or no internet access, and problems with apps not working.
Our network partner EE have removed certain network controls to see whether this can help to pinpoint the issue. This has included temporarily removing the speed cap.
We really need to know if anyone is still experiencing issues with poor connectivity today – i.e. Internet not working despite seeing the 3G/H+ symbol on your phone, web sites not loading, apps not working, etc.
If you are, please private message me your phone number and a description of the problem so we can pass this onto EE to investigate further.
08-03-2013 09:42 - edited 08-03-2013 09:42
the two things might not be connected but there is a sense of irony. They have no speed cap and no one is complaining about not been able to access data etc.
they introduce a speed cap to make sure everyone can access data and relieve congestion and create a situation where people are struggling to access data and create appeared congestion.
maybe its just me but i find all that slightly ironic
on 08-03-2013 09:57
on 08-03-2013 11:41
Huge difference this morning in connection reliability, my phone actually feels like a smartphone again!!
Was just about to cancel my contract as this past two weeks has felt as if completely pointless attempting to use the Internet on your network. Even basic tasks such as browsing the Internet / email were near on impossible leaving the handset crippled
For about .2 of a second you had full speed then it was as if your phone had just run into a brick wall and your download speed was completely stopped to compensate for that .2 seconds at full speed.
Speed Test Before Today : http://goo.gl/1g18f
Speed Test this Morning : http://goo.gl/B3ipo
No one likes traffic shaping but if you absolutely have no choice then why not trigger it for large downloads lasting greater than 15-20seconds during busy periods, thus leaving normal web browsing and users unaffected