on 16-02-2013 17:32
I read a thread from September 2012 that suggests that the speed caps on Virgin had been abolished.
However, my internet speeds continue to be capped at ~2mb. I wanted to hear about your experiences of the speeds you are getting, and whether you feel that your speeds are being capped.
Also, is there any way to get myself uncapped?
on 16-02-2013 19:29
My 3G speeds can vary depending on time of day but generally see speeds of around 7 to 9 Mbits/second. I've tested this on my two devices, a Nokia Lumia 920 and a Samsung Galaxy S III.
What phone do you have and how are you testing your 3G speeds?
on 17-02-2013 00:47
on 17-02-2013 09:07
I've just recently moved onto the starter package. It might also depend on how near you are to a T-Mobile mast. It's also worth mentioning that your phone is getting on a bit now and has a maximum HSDPA rating of 7.2 Mbps.
17-02-2013 11:52 - edited 17-02-2013 11:53
Hi, I've tried it in many different locations, including both central london and areas in essex. The speeds are consistently two Mbps almos exactly with a distinctive sawtooth pattern on the graph where the speed is fast momentarily and then seeminglythrottled to bring the average speed to 2mb exactly. If the speed is lower than 2mbs, I get a smooth line.
The hd2 is an interesting phone because those stats are not reflective of the phones hardware and custom ROMs improve performance significantly (e.g. 576mb RAM instead of the originally quoted 448, the ability to use sdxc Microsd cards despite being released prior to their existence, support for HSPA+, etc)
As I said, I used to get much higher speeds with Three UK, and the speed suddenly dropped to 2mb exactly when I joined virgin. Considering virgin's known reputation for capping speeds to either 2mb or 4mb, I do think that is a much more likely explanation.
I would like to hear about the experiences of others and what data speeds they receiv
18-02-2013 10:59 - edited 18-02-2013 10:59
Interesting, I just posted about a possible cap which has only appeared recently.
I am pretty certain that there has been a cap put in place in the last couple of weeks, as the speeds were much better a few weeks ago.
I'm rapidly reconsidering my move to Virgin Mobile based on this.
19-02-2013 12:59 - edited 19-02-2013 13:00
Thanks for raising this. I'll post on this thread to stop going back and forth between threads but understand there's another post created about the same speeds here.
From what I understand, willtisdale and their friend (30 miles away) are seeing speeds no greater that 2mb on our network in the last couple of weeks. pk chips from the start of their time with Virgin since mid 2012.
We're not aware of any speed caps imposed on the network. Rayhipkiss and a Virgin sim I've tested don't show any limitation to 2mb so we need to check some details, via our technical team on 789 as this may be isolated to either the area or the individual:
Please can you both confirm which network you're on when testing, whether this be Virgin (T-Mobile) or virgin (Orange) and if there's any difference between the 2 networks for speed?
Have you tested outside each area with each sim to see if it changes and what were the results of this?
For willtisdale, I understand this has been a recent occurance. It's worth checking the masts in the area to see if there have been any changes in this timeframe. Please call 789 where our billing team can transfer you to our technical team. They'll be able to see individual masts to make sure there's no congestion or other factors in your time period that could explain a dip in data speeds.
Please let us know how you get on and thank you for your time on this.
on 19-02-2013 13:19
Ok, firstly, my friend who also has the problem commutes a lot, and he is finding the same 2mbit down / 0.5mbit up capping issue in Manchester, Crewe, Milton Keynes and everywhere in between. He started experiencing the issue at the same time as me and we both got our SIMs at about the same time.
I'm experiencing the issue all over Manchester.
I can't see how it can be an area issue, as the problem is more widespread than that seemingly.
Tmobile speedtests are generally faster than Orange ones, the Orange results are generally pretty poor. I don't believe it to be a congestion issue at all, because the speed *wants* to go faster because it shoots up, but then it reduces drastically and crawls for the remainder of the speedtest. Also, as I stated, when testing alongside a tmobile data sim, the tmobile sim manages 12mbit down but the virgin one manages less than 2.
Perhaps the speed capping that tmobile have stuck on their 'unlimited' full monty tariffs is having side effects with the VM network?
Either that or a cap has been implemented and it has been kept quiet, because in reality, unless you are doing speedtests or trying to stream high definition video, you wouldn't notice it anyway.
With that in mind, I would encourage others to come forward if you are affected by this seemingly random capping of data speeds.
on 19-02-2013 16:06
I too have experienced a massive drop in speeds recently. Was seeing aproaching 20mb with my Nexus 4 a couple of weeks ago. Now im seeing sawtooth speeds clearly capped at 2mb. (and 0.5 upload). Interestingly if I speed test very late at night (around midnight) the speeds go back up to ~18mb. Same phone, same location - This can only point to it being a cap. This needs to be looked at Virgin!