01-07-2011 22:20 - edited 01-07-2011 22:23
Today I received an email from Virgin informing me that “The bill for your mobile from Virgin Media [mobile number here], is online now and ready to view or download.”
Unfortunately however I can’t view or download it. I can log in with no problems and view every other page listed under “Your Account summary”, ie “View recent calls”, “View recent payments”, “Manage tariff”, etc but every time I click on “See your bill”, the page doesn’t display. I have tried several times today using three different browsers and two different operating systems, with error messages as follows:
Windows 7, Internet Explorer 9
“Internet Explorer cannot display the webpage. What you can try: It appears you are connected to the internet, but you might want to try to reconnect to the Internet.”
Windows 7, Google Chrome
“This web page is not available. The server at yourstatement.virginmobile.com can't be found, because the DNS lookup failed. DNS is the web service that translates a website's name to its Internet address. This error is most often caused by having no connection to the Internet or a misconfigured network. It can also be caused by an unresponsive DNS server or a firewall preventing Google Chrome from accessing the network.”
Debian 6.0 Linux, Iceweasel (Iceweasel is simply Debian’s own name for Firefox)
“The connection has timed out. The server at yourstatement.virginmobile.com is taking too long to respond.”
There can be no problem with my internet connection as I can access all the other sections of My Account and also I can access all other (non-Virgin Mobile) websites. So is this a general (temporary?) fault on the Virgin Mobile site, or is it just affecting me for some reason? Grateful if someone from Virgin could explain what is going on.
on 01-07-2011 23:09
on 02-07-2011 13:32
Nothing to do with IE9/compatibility mode unfortunately, I am getting this in Firefox 5.0:
on 02-07-2011 14:39
on 02-07-2011 20:44
Well at least this confirms it is not only me. I must say I find this extremely unsatisfactory. I have only been a Virgin Mobile monthly contract customer for two months. I had no difficulty viewing my online bill last month, but now that has all changed and I can't see this month's.
See your bill online
Simply? It would appear there is no "simply" about it. I am more than happy to save paper and certainly don't want to incur the extra £1.25 a month for a paper bill but surely it is completely unethical for Virgin to take an amount from my bank by direct debit while at the same time (for whatever reason - website cockup no doubt) not allowing me to see my bill details and thus preventing me from checking whether what they are charging me is correct.
So again can someone from Virgin please explain to me and others here experiencing the same problem what on earth is going on and when it will be fixed. It is just not good enough. If you are not going to allow me to see my online bill, then I think I have justifiable grounds for insisting that you send me a paper bill without charge.
on 03-07-2011 00:28
Hi guys n gals,
I had the same problem with internet explorer, So decided to use mozilla firefox, & since have had no problems with viewing bills. Hope this may be of help.