Virgin Media Community

Resolved! I would like my old NTLWORLD email addresses deleting please

I have 3 old ntlworld email addresses that I would like deleting please. They are not linked to my current Virginmedia account so can't do it there. I have tried to log into the old account but my password does not work.

Web Safe - not able to turn on

I spoke to tech services Friday19th April as my child websafe is not working even tho it’s turned on. They said it was turned on their end and will log an IT ticket to investigate further and contact me back. It’s still not working and no one has con...

Resolved! Can receive but not send emails

We have used ntlworld.com email addresses for many years- generally without any real problems.However a couple of days ago we discovered that we could receive, but not send, emails.Anything we want to send just goes to the Outbox on the sending devic...

VAT invoices

Hi Virgin, could you please provide vat invoices for my account for the last 12 months and then moving onwards. I have read over numerous questions and replies which indicate this is possible. Thanks!

Unable to return equipment i dont have.

Hi, I'm just wondering if anyone can help. I have recently cancelled my virgin contract after several years. During my contract going back approximately 2 years i received a free upgrade tivo box. Virgin did not ask for the original back and so after...

M500 minimum speed well below guaranteed minimum?

I've recently upgraded (around 1 month ago) to the M500 broadband package hoping it would improve the stability and speed of my broadband internet.Since getting it, the highest download speed I've had from a hardwired connection is around 57Mb, well ...

No account number

Hello, I just moved into a new flat, and ordered a self install virgin media kit online. I’ve gotten the order confirmation and other contract documents but none of them had my account number or area reference in it, they were blank, marked with “-“ ...

Stream is really not good enough

OK, so the stream puck arrived. It's like going back ten years in terms of quality. Unless I'm mistaken, there's no way to watch from start unless it's BBC which jumps to the iPlayer, or itv channels that go to itv X. On sky stream when you select a ...

Wrong email used at sign up

Hi there. I have just signed up for virgin and I have signed up with the wrong email I entered it in wrong. Just wondering if I can change it. [MOD EDIT: Subject title changed for clarity]

Not offered contract or install as promised

The engineer came out yesterday to install my Mega TV package & the agent on the phone who I spoke to when I decided to add TV to my internet package that I already had with virgin told me that I would receive 4 main boxes, that all of these boxes wo...