Virgin Media Community

Access to features on App

Hi,Our services were installed on 30th March, so are up and running.However, when i open the My Virgin Media App i get the message shown - 'The Fun starts soon - come back once everything's set up to manage your account'Can anyone help with this ?Tha...

Phone Line Dead

My home phone line went dead a few days ago, nothing noticeably has changed.Traditional set up, so socket in the wall job.Tried a different hand set/cables/turning off etc etc all the usual troubleshooting - but still nothing.Any advice from anyone? ...

Resolved! What are you watching now?

I'm off to continue watching Marco Polo.... Now up to season 1 episode 4 on NetFlix

Unable to change password

Tried to change password but keep failing rang virgin and they set up another email with password,does not worktotally frustrated

Lag and poor connection for past few weeks

After a whole load of problems last summer that took months to sort, problems are now back.1Gig Superhub 5Packet loss, lag, disconnetionsDL power seems way out, the engineer configured it so it would normally stay around 0-4 on all channels until the...

Maximum Devices Reached

Similar to other posts regarding 'maximum devices reached', I am frustrated with the fact that I have two devices (out of 5) that are used for Virgin TV go streaming. I am locked out owing to My Computer (Lap top) is registered on 4 occasions. the ot...

Entering 3rd party generated App Password

I am trying to set up a new virginmedia VM account on Microsoft Outlook 2019 on my new computer.I am lead to believe I need to generate a new App Password using a 3rd party app.I have gmail account so I am trying to use that.I log in to my VM account...

Resolved! Virgin HUB 5 suddenly appears to be blocking Ring Doorbell and PodPoint charger?

Sorry for the vague title, but I don't really know what the issue is and it's driving me mad! I've had the HUB 5 with 1 additional 'Pod' and it's been fantastic, no issues at all. Then all of a sudden this week something changed that has interfered w...

"Free" Netflix with Stream Box

I agreed a new UK contract in January 2024 with Stream Box and M250. The sales advisor could not discount further but offered "free" Netflix which is clearly stated on my contract summary sheet. Having only just checked our account, we do not have Ne...

Network Routing Issue

Hi,I believe there is a routing issue with the Virgin network which is preventing me from accessing my work e-mail. I am trying to connect to 'id.nordcloud.com' but the connection times out. This problem only started today and has been working fine f...