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Broken outside box

This is the state of my outside Virgin media box. Next door have removed their large hedge and now this mess is on view on the front of my house. The cable is also on show on the street. How do I get this fixed please?

BBAD9055-C6EE-4753-9A24-D7A9A00584CF.jpeg 3FA00674-B452-4C02-BB7E-E7B110EEA7AB.jpeg
Liz7171 by • Joining in
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Hub 5 constantly drops out in modem mode

We had a hub 5 installed a few months gonas the old hub 4 constantly kept failing.  However just lately we are having excessive dropouts all day and night. we have it in modem mode as have some devices that won't work as they need 2.4.ghz we have a n...

Web Safe - not able to turn on

I spoke to tech services Friday19th April as my child websafe is not working even tho it’s turned on. They said it was turned on their end and will log an IT ticket to investigate further and contact me back. It’s still not working and no one has con...

Linfil11 by • Joining in
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  • 3 replies
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low volume on ITV1

Hello Watching "RedEye" and the sound is so quiet on ITV 1 right now despite the volume being on 69. Is anyone else experiencing the same issue?? I look forward to response and thank you for your time!  SlowStar

slowstar by • Dialled in
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  • 1 replies
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Hub constantly dropping connection.

HiRecently my Hub 3 has repeatedly dropped connection, everything is affected, I have repeatedly tried to run service checks, They come back with responses saying come back in 23 hours, if there’s still a problem we will be in touch.I have restarted ...

Can’t find hard drive

Been having issues with failed recordings, not being able to respond etc. for some time now. Factory reset of main TV box this morning and getting CS6000 can’t find hard drive message. Have followed all previous advice on here. Hopefully one of the V...

caza1471 by • Joining in
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  • 1 replies
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Virgin tv 360 box disconnecting from WiFi

HiMy Virgin tv 360 box keeps disconnecting from WiFi lately never been an issue before. It will connect 20 mins after coming out of standby and the disconnect again. I have used the connect app and says great connection from the room it is in.It’s be...

Ongman84 by • Joining in
  • 420 Views
  • 10 replies
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Resolved! Internet keeps dropping in and out

HiI've been having issues for the past 3 days now where the WiFi keeps dropping. There's no issues in my area and an engineer is coming out to look at it but I'm wondering if the issue is potentially the main plug that gives the modem power? Or could...

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