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Fresh as a Daisy
Ford_Prefect
Posts: 3
Registered: ‎02-12-2012

Can't connect Galaxy Ace 2 to Samsung KIES

Hi Folks,

Please can anyone help with the following:

Just got a new Samsung Galaxy Ace 2, so decided to load up some contacts, photos, music etc.

Downloaded the latest version of KIES and the latest drivers, all installed OK.

Plugged my phone into a usb port and the PC recognised it as the GT-I8160.

However, when I load KIES, it says "connecting" for ages then says "unable to start a service on this device, please disconnect and reconnect". But the same thing happens over again.

Tried the following so far:

Reinstalled KIES and drivers.

Tried a different usb cable.

Tried a different usb port.

Tried restarting my PC after re-installing.

Tried going to Device Manager and updating the driver.

The phone appears in Windows Explorer as a disc labelled GT-I8160 and I can open it but it only contains Android files, no contacts etc.

Any help much appreciated.

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Brainbox
carlman
Posts: 94
Registered: ‎07-08-2012

Re: Can't connect Galaxy Ace 2 to Samsung KIES

Have you tried opening Kies before you connect your phone ?

I had the same problem until I opened Kies first then connected the phone  .

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Fresh as a Daisy
Ford_Prefect
Posts: 3
Registered: ‎02-12-2012

Re: Can't connect Galaxy Ace 2 to Samsung KIES

Thanks for your tip but unfortunately it doesn't work for me.

Just sits there saying "connecting" then eventually fails as before.

I can connect to my router via WiFi  and pick up Weather updates etc. just can't get Kies to connect.

Windows recognises the phone as a GT-I8160 and asks if I want to view it in Windows explorer, but you can only see the system files, no contacts etc.

This is really annoying.

Even my old Nokia PC Suite connected first time and never gave me these problems.

All I want to do is edit my Contacts and back them up.

Is that too much to ask from Samsung.

Can anybody help?

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Specialist
bandit2329
Posts: 200
Registered: ‎25-07-2011

Re: Can't connect Galaxy Ace 2 to Samsung KIES

Hi do get ask to connect try this if it does When your cable is connected then scroll down the notification bar on home screen I.e where all icons like battery, network, Sim,etc. A notification would be available there saying 'data cable connected'. Click on that and then an option will appear 'connect to the pc' click on it and u r done.!!! If it doesn't connect the first time, try again.it will..

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Fresh as a Daisy
Paul99151
Posts: 2
Registered: ‎13-05-2013

Re: Can't connect Galaxy Ace 2 to Samsung KIES

I had this problem for about a month.  I recently updated to the very latest version of Kies, the problem has now gone away. 

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