Re: why isn't my login details recognised when I have moved over from my regular account?
30-09-201513:04 - edited 30-09-201513:05
Thanks for getting back to me.
Your Virgin Mobile login would be separate to the login you use to view your Virgin Media details.
When you click the link I've provided you will need to click on register now and then follow the setup instructions. If you experience any difficulties please call our mobile team on 789 or alternatively on 0345 6000 789 so we can take a look at this for you.