Re: why has my perfect credit score failed at virgin media
Thanks for your post and welcome to the forums.
I'm sorry to hear you're not able to get VM services. When performing Credit checks we use a number of different score factors. We look at your overall history and not just your history with us.
We don't have exact details on why you failed however you may find it useful to check your credit report. I personally use Credit Expert which is a monthly chargeable service however there are some others out there which are free to look at
Hope that helps and apologies for any inconvenience.
Kath_F Forum Team
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