I received a phone call from a person who I could not fully understand as I have bad hearing. I eventually hung up on the person but they phoned me a second time. I then hung up again and blocked the number. A few days later I received 4 letters thanking me for agreeing to pay by direct debit. Then a few days later again I received 4 pay monthly sim cards. I later checked my bank account to find 4 direct debits set up in favor of Virgin Mobile. I did not agree to any of this and want to know how to have it all canceled. When I phone customer services I keep getting some one with a foreign accent who I cannot make out all what they are saying.
I also phoned my bank regarding the unauthorised direct debits being set up. They said this was Virgin taking advantage of me already having a direct debit in their favour for my tv, phone and broadband they have all the info they need to set up the others. Not illegal but sneaky of them. Will keep an eye on virginmedia and my bank account from now on. lol
Thanks guys for your support in this.......hopefully this is the end of it.
I don't want to worry you further but please be very careful and check your account around the due billing date. After having lots of promises that a sim card had been definitely cancelled it pops up every month and I am still billed for it. See my post on here 'Constantly being billed for non-existant sim card.'
Hopefully you will not have the same problem, but dont take anything for granted.