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voicemail still not working

[ Edited ]

new contract on iPhone 7, voicemail didn't automatically set up, rang virgin 3 times and yes each time they have set it up but its worked for less than 24 hours, red dot on icon appears saying I've a voicemail, no voicemail, phone just rings and doesn't give caller option to leave a message, fed up having to ring virgin each time, options on phone not particularly helpful

[MOD EDIT: Subject heading changed to assist community]

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