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cavalan
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using abroad

hi. here in germany and need to get mobile working asap.

cant call. v limited internet
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Forum Team (Retired) Mat_H
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Re: using abroad

Hi Cavalan,

 

Welcome to the forums Smiley Happy

 

I'm really sorry that you're having issues roaming. I want to get this all sorted for you.

 

Are you able to log in to your online account page here and select the manage services and enable roaming?

 

I can't guarantee that this will work as the phone may not be able to register on the network. Give it a go and let me know how you get on.


Thanks,


Mat


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cavalan
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Re: using abroad

hi.

cant see the option to enae.roaming on that link

but ive tried automarically selecting networks and none seem to work
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Forum Team (Retired) Mat_H
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Message 4 of 8
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Re: using abroad

Hi Cavalan,

 

Thanks for coming back to me Smiley Happy


Are you able to log in to your online account on the link that I've sent?

 

Let me know as soon as you can.

 

Thanks,


Mat


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cavalan
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Re: using abroad

morning.

yes i.can sign in
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Forum Team (Retired) Mat_H
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Message 6 of 8
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Re: using abroad

Thanks for letting me know Cavalan Smiley Happy

 

Can you let me know if you can see the roaming option under Manage services?

 

Let me know as soon as you can.


Thanks,

 

Mat


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cavalan
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Re: using abroad

morning matt

 

ive managed to get on a laptop and have managed to enable roaming.

ive selected automatically and seems to be wokring

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Forum Team
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Message 8 of 8
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Re: using abroad

HI cavalan

 

Thanks for taking the time to let us know about this, I'm glad you were able to get it sorted Man Happy

 

You can find out more information about roaming [here] too.

 

Take care

Craig


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