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Derek2
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upgraded my hone a couple of weeks ago.

my allowances were refreshed yesterday 25/05/15. The internet usage allowance has dropped from 250 to 220 and I have not used it, except for a very brief look at fb. Checked the active app screen and it indicates non are running.

 

Why is the internet allowance being used if I am not actively using it

 

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Forum Team (Retired) Mat_H
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Re: upgraded my hone a couple of weeks ago.

Hi Derek2,

 

Thanks for posting Smiley Happy

 

 I'm sorry that you've used up some of the phones allowance. I want to get to the bottom of this for you. Are you able to let me know what phone you're using?

 

Let me know as soon as you can.

 

Thanks,

Mat


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Forum Team (Retired) Mat_H
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Re: upgraded my hone a couple of weeks ago.

Hi Derek2,

 

Are you still having issues with this?

 

Let me know if you need anything at all.


Thanks,

 

Mat


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Derek2
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Re: upgraded my hone a couple of weeks ago.

Hi Matt

I called in the Virgin shop, and they sorted it. I have turned of some of the apps, and using wi-fi. The phone is a  Galaxy S111 mini. My former mobile was the galaxy Y. that had 1 gig allowance, where as the new mobile has 250 mb. Any updating is now done via wi-fi

 

No problems now.

 

Sorry for late reply only just seen it.

 

Derek

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Re: upgraded my hone a couple of weeks ago.

Hi Derek,

 

Mats not in the office for a while so I thought I'd reply for him.

 

Thanks for letting us know how it wentSmiley HappyWe are glad to hear it was sorted for you.

 

Any further issues just get back to us.

 

Many thanks

 

 

Stephen_B
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