Menu
Reply
  • 1
  • 0
  • 0
ralf1972
Joining in
529 Views
Message 1 of 2
Flag for a moderator

unknown charges on bill

Hi

It appears my son's account has been hacked via a txt message scam on instagram,he has sent a message thinking he was going to win a pair of football boots.After he sent the text the recipient closed the page and my 11yr old sons phone bill is now showing £86 of premium porn site usage.I have called Virgin mobile twice today only to be told there is nothing they can do,and to "have a word with my son" insinuating I'm making this up,I would be grateful if someone from Virgin mobile on here could look into this for me as a matter of urgency.

Thanks

Robert inglis 

0 Kudos
Reply

Helpful Answers
  • 3.98K
  • 928
  • 1.75K
Superuser
Superuser
1,022 Views
Message 2 of 2
Flag for a moderator
Helpful Answer

Re: unknown charges on bill

Hi Robert,

 

this site Phone-paid Services Authority may be of help to you.

They are the UK regulator for for content, goods and services charged to a phone bill.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

Superuser1718.png

All Replies
  • 3.98K
  • 928
  • 1.75K
Superuser
Superuser
1,023 Views
Message 2 of 2
Flag for a moderator
Helpful Answer

Re: unknown charges on bill

Hi Robert,

 

this site Phone-paid Services Authority may be of help to you.

They are the UK regulator for for content, goods and services charged to a phone bill.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

Superuser1718.png