trying to top up my mobile online -system crashes -phoned three times - got an it ticket number -how do I speak to someone who can help or cares?????????????????????
Welcome to the forums
I'm really sorry that you're having trouble topping the phone up. Have you managed to get this sorted?
Let me know as soon as you can.
Who's who? Find out more about our community members. Good folk to know
How are you getting on with this?
I'm here if you need me
Still not resolved nearly 4 weeks now!!!
Tried topping up again this morning - still crashes - looks like another half hour on the phone whereby no one can help until IT can look at it. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Thanks for coming back to us.
I'm really sorry that you're still having issues. Give us a call on 789 or 0345 6000 789 and we'll get on the case.
Let me know how you get on with this.
Sorry to hear your still having difficulties topping up.
Matts out of the office for a while so I thought I could look into this for you.
I would like to chase this up. I will send you a private message shortly for some information regarding this.
The do's and don'ts. Keep the community welcoming for all. Follow the house rules
Thanks for your reply
Apologies your having an issue retrieving the private message. There aren't any issues with private messages as far as I'm aware.
You can normally obtain the private message by clicking the red envelope at the top left hand side of this page.
Let me know if you still get difficulties with this.