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mrspannie
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tariff

How can I change tariff on line
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Superuser
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Re: tariff


mrspannie wrote:
How can I change tariff on line

From the top right of of this community page or VM home page click sign in -> then click the sign in link below 'Virgin Mobile' -> sign in with your account -> then from what I read the menu route should be roughly: plans & device -> change my tariff

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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mrspannie
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Re: tariff

Tried as below however got this reply ....Sorry, it doesn’t look like we can go ahead with your request right now
Please give one of our team a call on 789 from your Virgin Mobile phone or 0345 6000 789* from any phone, quoting the reference PND, and we’ll do our best to help. *Please note standard charges apply. Please check with your network operator for rates.,,,,          As my husband is the account Holder ,,,, ( works away ) and I can't remember password ,,, although they did send me a new sim when I quoted the password we've always used,,,, I only want to reduce my tariff as I'm out of contract and don't use all my allowance !!!!

 

 

 

 

 

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Forum Team
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Re: tariff

Hi mrspannie

Sorry to hear about the issues you've had changing the tariff.

I've dropped you a PM with some more information - please respond to the PM directly and we'll get you some help with this.

Many thanks

Mark Y
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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