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Superf1y
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suspended account. 789 not working

Paid my bill last week and was told I was in credit. 

Suspended today with no warning and I can't call them to find out why as my phone don't work.

Any ideas please. ?

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Superuser
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Re: suspended account. 789 not working

Ring 0345 600 0789 from any other phone. In some cases if you try ringing enough it will let you through to 789 as some people in the same situation reported.

Or use the Webchat from a laptop/desktop, between 8AM to 8PM M-F, 9AM to 5PM Sa: Mobile -> Mobile Billing and Payments -> Chat online. All agents busy? That's not a problem. Simply keep hitting the page reloading button every 1 minute and check again, do this continuously until you get through to an agent.

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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Superf1y
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Re: suspended account. 789 not working

What a terrible service.

 

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Superuser
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Re: suspended account. 789 not working


Superf1y wrote:

What a terrible service.


It can be. The problem with the inability to call 789 when suspended stems back to an error in the account which the technical support team can fix. Not all accounts have the problem in question.

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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