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reward code

Hello

I recently upgraded my mobile contract and went for the new Sony Xperia XZ, this was on the 24th April 2017. I recieved and email from Virgin on 25/04 regarding £100 cash back if I recycle an old smartphone and all I had to do was wait for a reward code to be emailed after 14 days, I am still waiting for this reward code.

Any help

Thanks

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