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wjf152
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repair charge

My phone is still on contract and therefore in warranty but has just died and will not switch on . The CS rep I spoke to said that a repair will be arranged but if the phone is dead upon return then I will have to pay a charge .I said that I did not think that that could be correct and was not prepared to pay any charge as it is in contract . He then passed me to someone else who arranged the return who said that 'the charge' would be credited .

Can somebody tell me what this is about as the answer might help me to decide what to do when my contract ends .

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enlli
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Re: repair charge

Depends on phone as to the length of warranty. Some 12 months, others 24. 

 

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wjf152
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Re: repair charge

The phone is still under warranty .
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