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geriann
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renewing contract questions

To renew my mobile phone contract I was told to phone 03456000789 from a landline or 789 from my mobile.
what days/hours are these phonelines open?
Are they free?

my father has 2 Virgin contract mobiles...1 for him...& 1 for me.
Usually i deal with contacting companies for him due him being 77 & abit deaf.
Because both mobiles are in his name will he have to phone Virgin to renew the contracts? Or can I phone on his behalf? Or can I phone on his behalf if he's with me to confirm it'd ok for me to deal with it?
(We want to keep the same mobiles & go onto a sim only plan)
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Forum Team
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Re: renewing contract questions

Hi geriann,

Our 789 team are contactable 24/7, however our upgrades team are available 8am - 10pm daily, including weekends.

Hope this helps!

Thanks

Liam_T
Forum Team

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enlli
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Re: renewing contract questions

789 from your mobile is free. The 0345 number is charged at standard rate. If you have Virgin Broadband you can dial free on 150 and select the mobile option.

You will need your father's password for the accounts, but if he is there and gives permission there should not be a problem. I have done it for my wife.

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geriann
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Re: renewing contract questions

Thanks Enlli.
Do you know if the those phone numbers are 24/7 or not?
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Forum Team
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Re: renewing contract questions

Hi geriann,

Our 789 team are contactable 24/7, however our upgrades team are available 8am - 10pm daily, including weekends.

Hope this helps!

Thanks

Liam_T
Forum Team

Who's who? Find out more about our community members. Good folk to know