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Forum Team
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Registered: ‎30-11-2016
Message 31 of 149 (385 Views)

Re: recent usage

Hi nigelee,

Just checking in to see if anything has changed now that your tariff has refreshed?

Let me know how you are getting on.

Thanks

 

 

Liam_T
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Registered: ‎07-04-2015
Message 32 of 149 (369 Views)

Re: recent usage

Hi All,

I'm sorry that the problem viewing your recent usage via My Account is still ongoing and the inconvenience this causes. I'm collecting examples of this fault so that we can chase this up with our technicians.

If you are still experiencing this issue, please send me a private message including the following details:

Mobile number:

Name on account:

 

Many thanks,

Terri

Virgin Media Forum Team

 


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Tuning in
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Registered: ‎23-12-2014
Message 33 of 149 (366 Views)

Re: recent usage

Hi,

I have been having the same problem with accessing recent usage for a numbewr of weeks and it is still happening - can you confirm if there is a plan to fix this?

NickH

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Message 34 of 149 (334 Views)

Re: recent usage

Hi All,

Thanks to those who sent in your details. I have raised a fault ticket on this issue to our technical support team. We currently don't have an estimated fix time on this, but I'll post back on the Forum thread as soon as I receive an update.

 

Kind regards,

Terri

Virgin Media Forum Team


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Registered: ‎07-04-2015
Message 35 of 149 (310 Views)

Re: recent usage

Hi,

I've received an update on this issue and our technicians have identified the cause of this problem and are working to apply a resolution. I'll be back in touch as soon as I have confirmation that this has been resolved.

 

Kind regards,

Terri

Virgin Media Forum Team


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Registered: ‎13-09-2015
Message 36 of 149 (260 Views)

Re: recent usage

Hi Terri,

Glad Virgin are finally onto this and hope it gets sorted very soon as I really need the info that "view my recent usage" gives.

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Registered: ‎07-04-2015
Message 37 of 149 (257 Views)

Re: recent usage

Hi andnic,

Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are experiencing a problem with viewing your recent usage online. 

I've had an update on the issue this morning that our technicians are still working on this. 

Can you let me know if you are able to ring in on 789 and get your data allowance balance.

 

Thanks,

Terri

Virgin Media Forum Team


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Registered: ‎13-09-2015
Message 38 of 149 (246 Views)

Re: recent usage

Hi Terri,
Thanks for update. Haven't got time for the 789 call but looking forward to this problem being fixed soon.
Kind regards,
andnic
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Tuning in
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Registered: ‎21-08-2016
Message 39 of 149 (232 Views)

Re: recent usage

 Hi, I could call 789 tomorrow and check but I can check it already on my account online and on app. What I can not do is to look on my recent usage this mean I could see used allowance I can see charges above but I am not able to check what those charges are for. Quite tricky Smiley Very Happy 

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On our wavelength
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Registered: ‎23-01-2017
Message 40 of 149 (210 Views)

Re: recent usage

I'm still seeing a "WHOOPS!" when activating the Manager app after two months.
I can't continue without a 'usage' reading - even as an 'unlimited' user - because my usage might breech the (so called) 350 Gb "fair usage" limit.
I've tried to access a data-reading via (both) logging in online and messaging an apparently defunct number.
I understand there's been a general problem with the present Manager app. but i'm now in the 3rd month of this unacceptable billing system.
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