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Ina7
On our wavelength
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Message 21 of 156
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Re: recent usage

@paperclip

so it seems that u are lucky one Smiley Sad

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jenny6
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Message 22 of 156
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Re: recent usage

i have had this problem for 2 weeks.  I can not read my recent usage on any of my accounts.

i get an error Oops.. blah blah.. so frustrating.  how can i keep a check on my daghters accounts?

 

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nigelee
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Message 23 of 156
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Re: recent usage

Any updates Kelly, I need to keep a check on our usage!
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Forum Team
Forum Team
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Message 24 of 156
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Re: recent usage

Hey @nigelee,

 

The last update I have had is there still working on this, I will see if I can find out any more than this today and get back to you.

 

Take care,

 

Kelly

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nigelee
Tuning in
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Message 25 of 156
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Re: recent usage

Kelly,

someone else having the same issue as me.

Specifically that it works for an account with one phone, but doesn't work for accounts with 2 phones linked to it?

Nige

@Tadworth506

https://community.virginmedia.com/t5/Managing-Your-Account-Mobile/Recent-usage/m-p/3287231/highlight...

 

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Forum Team
Forum Team
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Message 26 of 156
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Re: recent usage

Hey @nigelee

 

Thanks for letting me know Smiley Happy

 

As of yet I still have no updates on the exact date of fix, however I have spoken to a few customers who are now able to use this service. 

 

It may be worthwhile checking to see if anyone else can. 

 

Take care, 

 

Kelly 

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paperclip
Rising star
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Message 27 of 156
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Re: recent usage

Hi Kelly,
The app started to work for me after my tariff refresh.
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nigelee
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Message 28 of 156
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Re: recent usage

It seems some are working after their tariff refreshes, I am not due to refresh until the 1st of Jan! 

 

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Ina7
On our wavelength
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Message 29 of 156
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Re: recent usage

I am unable to see my recent usage still.It last more than one month now. So disappointed Smiley Frustrated

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nigelee
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Message 30 of 156
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Re: recent usage

Same here. I know its xmas but this was reported weeks ago :-(
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