I have checked with one of my colleagues in this department, they have advised they did believe it had resolved but alas this isn’t the case so they have reopened this and are now working on this, I have asked if I can have any updates so that I can let everyone know as much information as I can, as soon as I have been sent some info about this I will post so everyone can be kept up to date.
I am sorry about this guys, I can confirm they team dealing with this will do their very best to get this sorted ASAP.
Sarah who manages the app had been corresponding with me by PM here and I've passed across to her what technical support had asked for, so I'm not sure if this is who you've been in touch with Kelly or not?
Your link works for me to access my account login. I can login ok. What I can't do is successfully see my recent useage for one of the accounts that has 2 phones connected to that account. I can however see my recent useage for the 2nd account that has only 1 phone connected to it.