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Rising star
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Registered: ‎17-10-2009
Message 11 of 156 (528 Views)

Re: recent usage

@nigelee

Are you referring to the app or the Web account access?
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Forum Team
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Registered: ‎08-11-2016
Message 12 of 156 (1,397 Views)
Helpful Answer
confirmed by chanti
‎14-12-2016 16:04

Re: recent usage

Hey guys, 

 

I have checked with one of my colleagues in this department, they have advised they did believe it had resolved but alas this isn’t the case so they have reopened this and are now working on this, I have asked if I can have any updates so that I can let everyone know as much information as I can, as soon as I have been sent some info about this I will post so everyone can be kept up to date. 

 

I am sorry about this guys, I can confirm they team dealing with this will do their very best to get this sorted ASAP. 

 

Thank you, 

 

Kelly 

Rising star
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Message 13 of 156 (521 Views)

Re: recent usage

Thanks Kelly,

Sarah who manages the app had been corresponding with me by PM here and I've passed across to her what technical support had asked for, so I'm not sure if this is who you've been in touch with Kelly or not?
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Tuning in
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Registered: ‎25-11-2016
Message 14 of 156 (515 Views)

Re: recent usage

I'm referring to the web site and the app. Specifically recent usage doesn't work and results in an error every time.
Rising star
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Registered: ‎17-10-2009
Message 15 of 156 (500 Views)

Re: recent usage

@nigelee

Are you talking about the site below? if you are then that method is working for me and recent usage.

https://mobile.virginmedia.com/ecare/login
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On our wavelength
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Registered: ‎21-08-2016
Message 16 of 156 (490 Views)

Re: recent usage

For me it does not work at all :/ 

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Rising star
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Message 17 of 156 (483 Views)

Re: recent usage

@Ina7

So are you saying that by going into that link I supplied doesn't work for you?
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Tuning in
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Registered: ‎07-12-2016
Message 18 of 156 (474 Views)

Re: recent usage

Iv tried th link also !! Doesn't work its th same message Smiley Sad
Rising star
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Message 19 of 156 (471 Views)

Re: recent usage

Strange as the account link works for me.
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Tuning in
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Registered: ‎25-11-2016
Message 20 of 156 (461 Views)

Re: recent usage

@paperclip

Your link works for me to access my account login. I can login ok.
What I can't do is successfully see my recent useage for one of the accounts that has 2 phones connected to that account. I can however see my recent useage for the 2nd account that has only 1 phone connected to it.
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