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On our wavelength
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Registered: ‎07-01-2016
Message 141 of 156 (280 Views)

Re: recent usage

Cant believe it is taking your Techs this long too fix. Almost 5 to 6 months I reported this. And Virgin Techs are still no closer to fixing this fault.

Have you only got 1 Tech in Virgins I.T. Dept?

Do you think this is a good timescale to wait for fault to be fixed?

 

Tuning in
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Registered: ‎21-01-2017
Message 142 of 156 (266 Views)

Re: recent usage

I think this apathy shows Virgin have absolutely no regard for minors or for their parents who are doing their best to keep them safe and responsible. Putting out repeatedly " we are working on it" exactly the same old words. Perhaps a tv item might gain a response. I have set a mental deadline where I will be leaving ALL of my Virgin services!

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Registered: ‎13-09-2015
Message 143 of 156 (233 Views)

Re: recent usage

Me too. This has gone on long enough. Am looking into other providers.

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Tuning in
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Registered: ‎30-03-2017
Message 144 of 156 (226 Views)

Re: recent usage

[ Edited ]

Hi Terri_P thank you for your response but..............

That post was made on 15 March it is now 15th April is it not time for an update to tell us what progress has been made or is it a given that Virgin don't give a monkey's about fixing it as they are still getting our money.

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Registered: ‎17-04-2017
Message 145 of 156 (194 Views)

Re: recent usage

Hiya.

I am also unable to view my recent usage and haven't been able to for a few months now.  This really needs sorting out, otherwise I will cancel the 2 SIM only contracts I have and I will go to another provider.

Can you please tell me what I need to do?

Many thanks

 

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Moderator
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Registered: ‎07-04-2015
Message 146 of 156 (160 Views)

Re: recent usage

[ Edited ]

Hi all,

The issue with recent usage has now been resolved.

http://community.virginmedia.com/t5/Managing-Your-Account-Mobile/Unable-to-access-Recent-Usage-via-Y...

If you see any further issues please post back to us.

 

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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On our wavelength
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Registered: ‎18-01-2015
Message 147 of 156 (154 Views)

Re: recent usage

URIKA!!!!!

Let's Party Smiley Happy

At last and it seems to work well!!!

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Tuning in
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Registered: ‎30-03-2017
Message 148 of 156 (150 Views)

Re: recent usage

Hoooray, congrats on your achievement but I still can't see how or why it took 6+months to fix!

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On our wavelength
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Registered: ‎07-01-2016
Message 149 of 156 (140 Views)

Re: recent usage

All working. Thanks Virgin , knew your techs could do it, or did they have to phone India? And that's why it took so long. Should of just switched it off and back on again.
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Rising star
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Registered: ‎17-10-2009
Message 150 of 156 (54 Views)

Re: recent usage

Seems this page takes ages to load again starting off with a black page.

https://mobile.virginmedia.com/ecare/login
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