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johnnysparks
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Message 141 of 156
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Re: recent usage

Cant believe it is taking your Techs this long too fix. Almost 5 to 6 months I reported this. And Virgin Techs are still no closer to fixing this fault.

Have you only got 1 Tech in Virgins I.T. Dept?

Do you think this is a good timescale to wait for fault to be fixed?

 

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kenminnette
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Message 142 of 156
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Re: recent usage

I think this apathy shows Virgin have absolutely no regard for minors or for their parents who are doing their best to keep them safe and responsible. Putting out repeatedly " we are working on it" exactly the same old words. Perhaps a tv item might gain a response. I have set a mental deadline where I will be leaving ALL of my Virgin services!

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andnic
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Message 143 of 156
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Re: recent usage

Me too. This has gone on long enough. Am looking into other providers.

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Chukki
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Message 144 of 156
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Re: recent usage

Hi Terri_P thank you for your response but..............

That post was made on 15 March it is now 15th April is it not time for an update to tell us what progress has been made or is it a given that Virgin don't give a monkey's about fixing it as they are still getting our money.

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cjl01
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Message 145 of 156
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Re: recent usage

Hiya.

I am also unable to view my recent usage and haven't been able to for a few months now.  This really needs sorting out, otherwise I will cancel the 2 SIM only contracts I have and I will go to another provider.

Can you please tell me what I need to do?

Many thanks

 

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Moderator
Moderator
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Message 146 of 156
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Re: recent usage

Hi all,

The issue with recent usage has now been resolved.

http://community.virginmedia.com/t5/Managing-Your-Account-Mobile/Unable-to-access-Recent-Usage-via-Y...

If you see any further issues please post back to us.

 

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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heartbeat
On our wavelength
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Message 147 of 156
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Re: recent usage

URIKA!!!!!

Let's Party Smiley Happy

At last and it seems to work well!!!

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Chukki
Tuning in
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Message 148 of 156
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Re: recent usage

Hoooray, congrats on your achievement but I still can't see how or why it took 6+months to fix!

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johnnysparks
On our wavelength
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Message 149 of 156
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Re: recent usage

All working. Thanks Virgin , knew your techs could do it, or did they have to phone India? And that's why it took so long. Should of just switched it off and back on again.
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paperclip
Rising star
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Message 150 of 156
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Re: recent usage

Seems this page takes ages to load again starting off with a black page.

https://mobile.virginmedia.com/ecare/login
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