I think this apathy shows Virgin have absolutely no regard for minors or for their parents who are doing their best to keep them safe and responsible. Putting out repeatedly " we are working on it" exactly the same old words. Perhaps a tv item might gain a response. I have set a mental deadline where I will be leaving ALL of my Virgin services!
Hi Terri_P thank you for your response but..............
That post was made on 15 March it is now 15th April is it not time for an update to tell us what progress has been made or is it a given that Virgin don't give a monkey's about fixing it as they are still getting our money.
I am also unable to view my recent usage and haven't been able to for a few months now. This really needs sorting out, otherwise I will cancel the 2 SIM only contracts I have and I will go to another provider.