I have checked with one of my colleagues in this department, they have advised they did believe it had resolved but alas this isn’t the case so they have reopened this and are now working on this, I have asked if I can have any updates so that I can let everyone know as much information as I can, as soon as I have been sent some info about this I will post so everyone can be kept up to date.
I am sorry about this guys, I can confirm they team dealing with this will do their very best to get this sorted ASAP.
Thanks for taking the time to join our community. Apologies for the difficulties you're experiencing with your online account. Whilst there was a known issue earlier this week with My Account, are you still experiencing difficulties at the moment?
I am looking into this for everyone, as far as I was aware the issues with the online accounts and app had been resolved, but I have noticed that there are still a lot of customer's experiencing problems accessing certain features.
I have contacted the team who was dealing with the issue previously, I’m just waiting on a response, and once I have this I will update everyone.