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ludwig6
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premium text

Hi there, we get premium text on my wifes phone each month that will be charged between 10 £ and 18 £ ( only the text receiving ) we never ordered or purchased something to get this rubbish, i send already a STOP and STOP ALL but the trouble goes on. What can we do? need help urgent

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Superuser
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Re: premium text

Hi ludwig6,

 

perhaps your wife signed up accidentally, e.g. not ticking a box or clicking on a "bad" link on an ad' page e.t.c.

Since texting back "STOP" or  “STOP ALL” hasn't ended the service. (You did text it back to the shortcode number? Usually about 6 digits).

Try entering the number into EE's Third Party Services Checker to see if that gives you contact information for the company such as email or phone number and contact them directly.

 Or this site PhonepayPlus. They are the UK regulator for premium rate services if you think your wife has been tricked into subscribing.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.


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J0hn
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Re: premium text

Ok it's possible this was done from a facebook link read this thread it ALL applies
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Superuser
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Re: premium text

Hi ludwig6,

 

perhaps your wife signed up accidentally, e.g. not ticking a box or clicking on a "bad" link on an ad' page e.t.c.

Since texting back "STOP" or  “STOP ALL” hasn't ended the service. (You did text it back to the shortcode number? Usually about 6 digits).

Try entering the number into EE's Third Party Services Checker to see if that gives you contact information for the company such as email or phone number and contact them directly.

 Or this site PhonepayPlus. They are the UK regulator for premium rate services if you think your wife has been tricked into subscribing.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.