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On our wavelength
Message 1 of 2
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picture message

after reporting    my account being charged for  2  picture messages  last month   I    have  checked the reasons  pointed out  to me on this forum   I have kept a careful   watch  this last month   and low and behold   I have been   charged   for 2 more   that I have definitely not  sent    !!!!!!!   I have wrote  down the dates,  I wish there was a way   to contact   admin,  other than ring them,  the chat alternative is always busy,    really annoying     

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Forum Team
Forum Team
Message 2 of 2
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Re: picture message

Hi colinfriend,

I'm sorry to hear that you hear that you are being charged incorrectly for MMS. When you are being charged for the MMS are you sending a text message? Sometimes long text messages can be charged as a MMS if your messaging settings aren't set to text. If you would like to check your settings, please see our online Help & Support page: Virgin Mobile phone support, just type your handset in to find your settings instructions. 

If you would like for me to look into this further, please send a private message to me with your name and full address and dates of your charges, so that I can look into this further for you.

To PM me, simply:

Click on my forum name on the left of this post.

Go to my profile.

On the right had side, select the 'send me a message' option.

Once you've popped those details to me I'll be back in touch to confirm I've received your PM.


Kind regards,


Virgin Media Forum Team

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