this forum is mainly a platform for customers to help and advise one another.
As such issues with accounts cannot be dealt with here by other members.
If you can gain access to another phone, you would do best to call and speak to a member of the customer service team.
Free call 789 from another Virgin mobile or 150 from a Virgin Media landline.
0345 6000 789 (standard rate call) from any other phone.
Or if you are happy to wait the Virgin forum Team may respond to this post and PM you regarding your account within the next few days.
If you want to say thanks > click 'Kudos'.Answered your question? > click 'Mark as Helpful Answer' also.
Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are experiencing a problem with your account. It's great that AlexKid has been able to give you some helpful advice.
Looking into this, I can see that you have called in since your last post. Have we been able to get this sorted out for you?
Please let me know.
Virgin Media Forum Team
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