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MJWhelan
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my samsung J3 cracked

I have sat on my phone which was in my pocket damaging the lcd screen i have virgin mobile insurance but was wondering how much the excess would be. i have claimed it before when i just got it about a year ago

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Forum Team
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Re: my samsung J3 cracked

Hi MJWhelan

Welcome to the community Smiley Happy

Sorry to hear about your damaged handset.

The excess fee varies depending on the handset and more specifically the value of the handset at the time the contract (and therefore the policy) was taken out.

If you don't have the documentation you received at the time of taking out the policy, just get in touch with our insurance partner, 'New Asurion' who will be able to confirm the details for you.

You can find all their contact details here.

Let me know how you get on.

Many thanks

Mark Y
Forum Team

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