Sorry, we haven't been able to register your account.
To continue registering, please give us a call on 789 from your Virgin Mobile phone or 0345 6000 789* from any other phone. *Please note standard charges apply. Please check with your network operator for rates.
With regards to this, I would suggest calling us on 789 or 0345 6000 789. The team will be able to see if there's an account registered to your name and raise an IT ticket if you're still unable to register.