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rogerhancock
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mobile phone recent usage

Hello, Can anybody at Virgin please advise when the problem regarding not being able to "view recent usage" on my mobile account will be resolved because i have not been able to view since before Christmas dispite numerous phone calls and emails to yourselves and even a returned call about 3 weeks ago from you advising that you hope this will be resolved shortly. How long is shortly?

Perhaps you might consider compensation or enable me to cancel my contract with yourselves even though i have some 15 months still to run.

Would appreciate your asap

.

 

 

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Forum Team
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Re: mobile phone recent usage

Hi rogerhancock,

Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are experiencing a problem with your Recent Usage access on your online account. Please see the following post: Unable to access Recent Usage via Your Account online. Any future updates will be posted here, so make sure to check back.

We apologise for the inconvenience this causes.

 

 

Kind regards,

Terri

Virgin Media Forum Team


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